Learn how verification to the NDIS Practice Standards helped TJS extend their service offerings, creating market opportunity.
Janet Tobin has been a qualified bookkeeper for over 20 years but started her own business, TJS Bookkeeping Services, in 2016 in Helensburgh, Northern Wollongong. With her experience in bookkeeping, Janet wanted to extend her services by being a plan manager – someone who is responsible for the budget of NDIS participants from paying their invoices to guiding them and helping them understand their finances.
Given that a plan manager must have a bookkeeping or accounting background, Janet was qualified to register TJS Bookkeeping Services as an NDIS provider. Janet commenced a verification audit in October 2018 and was approved by January this year. She says that going through a disability auditing and verification process was mandatory, as plan management falls under one of the service provider groups that must be registered.
“In the last few weeks, I’ve had two incidents that made me think I’m actually glad that I’m registered and verified. As a registered provider, the right plans and systems are required if there is a need to make complaints or report incidents. For example, by filling out the risk register of an incident I’ve experienced with a supplier, I was able to protect myself and my customers. The procedures I’ve put in place can put me in future liability.”
Owner, TJS Bookkeeping Services